Friday, February 29, 2008

The story of the stupid installer

One of the products that my company sells is Microsoft CRM. It's OK if you don't know what that is. It's not really all that important to the story. What is important is that it integrates with Outlook. To integrate it you need to run this install file.

So you run the install file and after a while it's done installing. You then need to go into outlook to configure it. When you open outlook here is a big helpful button saying "configure CRM for outlook". Click that button and it starts the configuration wizard.

Here is where the stupid part comes in. To configure that add on application, you need to click that button and then exit Outlook. If you don't the configuration wizard will stop about half way through and tell you it can't continue because Outlook is open. But the only place to click the button to configure the thing is inside outlook.

So just to recap. Open outlook. Click the configure button. Close outlook. Open task manager just to verify that outlook really did close. Then finish the configuration manager.

This is only irritating because I've been doing it for the past 2 hours..

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